Interpersonal Communication for Tourism

Course Code:

ATH 211

Course Type:

Area Elective

P:

3

Application:

0

Credits:

3

ECTS:

6

Course Language:

İngilizce

Course Objectives:

1. To increase the understanding and implementation of effective interpersonal communication behaviors and skills 2. To examine the role of interpersonal communication in human relationships with regard to business life in the tourism sector 3. To explore how relationships are created, negotiated, maintained, and terminated, based on effective or ineffective communication. 4. To equip students with the necessary skills to establish effective communication in intercultural settings with relation to the tourism sector.

Course Content:

Models of communication, interpersonal communication, verbal and non-verbal communication, intercultural communication, negotiation and conflict management, communication barriers, presentation skills

Course Methodology:

1: Lecture, 2: Question-Answer, 3: Discussion, 4: Simulation, 5: Case Study

Course Evaluation Methods:

A: Testing, B: Presentation, C: Homework, D: Project, E: Laboratory

Vertical Tabs

Course Learning Outcomes

Learning Outcomes	Program Learning Outcomes	Teaching Methods	Assessment Methods
Distinguishes interpersonal communication theory building from other communication contexts	1,2,6	1,2,3,5	A,B,C,D
Explains how interpersonal theories and constructs are developed and applied in the tourism sector;	1,2,4,6,8,11	1,2,3,5	A,B,C,D
Explores the nature and role of perception of self and others in interpersonal interactions;	1,2,4,6,8,11	1,2,3,5	A,B,C,D
Discusses how interpersonal relationships are affected by cultural context and a relational culture in the tourism sector;	1,2,8,11	1,2,3,5	A,B,C,D
Analyzes how communication is successfully or unsuccessfully used to develop, negotiate, maintain, and terminate relationships and why;	1,2,8,11	1,2,3,5	A,B,C,D
Examines specific communication competencies and strategies to enhance interpersonal communication effectiveness in relationships.	1,2,8,11	1,2,3,5	A,B,C,D

Course Flow

Week	Topics	Study Materials
1	The Interpersonal Communication Process; Communication Defined; Communication and understanding of the Self	Communication models
2	Identity and Impression Management	Identity
3	Language, Nonverbal Communication	Cultural aspects
4	Types of public speeches and effective delivery techniques	Public Speaking
5	Effective Presentation Skills	Presentation skills
6	Types of Listening Responses	Listening
7	Understanding our Emotions	Emotions
8	Intercultural Communication; Communication Climate	Diversity
9	Managing Conflict in Interpersonal Relationships	Conflict management
10	Conducting Meetings & Interviewing	Interviewing skills
11	Managing Stress	Stress management
12	Creative Problem Solving	Creativity
13	Individual public speeches	Public speaking
14	Group Workshop Presentations	Presentation skills
15	Final

Recommended Sources

Textbook
Additional Resources	Instructor’s own course notes and handouts

Material Sharing

Documents	Class notes, presentations, cases, exercises
Assignments	Case analyses, term project assignment
Exams	Final

Assessment

IN-TERM STUDIES	NUMBER	PERCENTAGE
Mid-terms (Individual public speech)	1	50
Assignment (Group Workshop Presentation)	1	50
Total		100
CONTRIBUTION OF FINAL EXAMINATION TO OVERALL GRADE		40
CONTRIBUTION OF IN-TERM STUDIES TO OVERALL GRADE		60
Total		100

COURSE CATEGORY

Expertise/Field Courses

Course’s Contribution to Program

No	Program Learning Outcomes	Contribution
No	Program Learning Outcomes	1	2	3	4	5
1	To have a good understanding of the basic concepts in tourism and hotel management				x
2	To grasp and be aware of the regional, national and international dimensions of tourism and hotel management					x
3	To achieve a reasonable level of knowledge in the tourism and hospitality management on ethics, basic values, legislation and principles			x
4	To be aware of the specific dynamics of the service industry and learn the professional standards of perfection					x
5	To have a conducive character for teamwork, be a problem solver as well as show leadership capabilities and an ability to establish contact with specialists in other areas of interest					x
6	To be fluent in verbal communication and writing capacities in at least two foreign languages.					x
7	Be able to adapt to varying cultures and languages received from experienced professors equipped with international experience in professional and academic backgrounds					x
8	To have personal, humanitarian, technical, and behavioral capabilities.					x
9	To have coordinating capacities in interdisciplinary applications (i.e administration commerce, representation, aviation, logistics, etc.)				x
10	To be able to carry out qualitative and quantitative research methods in tourism and hospitality management for the completion of projects.		x
11	To understand the tourism and hospitality industry from professional, academic, technical, intellectual and cultural points of view.				x
12	To be able to evaluate concepts, ideas and data in the tourism sector with scientific methods, identify complicated problems and topics to analyze, and come up with solutions based on research and evidence.			x
13	To become an expert in one of the specialization areas of the tourism industry (i.e: congress and lodgings management, aviation management, gastronomy, social and humanitarian sciences)			x

ECTS

Activities	Quantity	Duration (Hour)	Total Workload (Hour)
Course Duration (Including the exam week: 15x Total course hours)	15	3	45
Hours for off-the-classroom study (Pre-study, practice)	10	3	30
Mid-terms	1	20	20
Homework	1	20	20
Final examination	1	35	35
Total Work Load			150
Total Work Load / 25 (h)			6
ECTS Credit of the Course			6

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