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Course Code: 
ATH 341
Course Type: 
Area Elective
P: 
2
Application: 
0
Credits: 
3
ECTS: 
6
Course Language: 
İngilizce
Course Objectives: 

Familiarize students with management issues that are unique to the rooms division of the lodging industry

Course Content: 

Emphasize on housekeeping operations as part of rooms division, occupancy planning, forecasting, reporting, budgeting concepts and basis of revenue management 

Course Methodology: 
1: Lecture, 2: Question-Answer, 3: Discussion, 4: Simulation, 5: Case Study
Course Evaluation Methods: 
A: Testing, B: Presentation, C: Homework, D: Project, E: Laboratory

Vertical Tabs

Course Learning Outcomes

Learning Outcomes

Program Learning Outcomes

Teaching Methods

Assessment Methods

  1. Determine productivity and performance standards of housekeeping for effective staffing

1,2

1,2,3

A

  1. Explain the housekeeping day including maintenance and cleaning of a property

1,2

1,2,3

A

  1. Inventory control and fixed assets management

6,12,13

1,2,3

A

  1. Forecasting and budgeting of room demand

7,12,13

1,2,3

A,B,D

  1. Managing revenues in the rooms division

6,7,12,13

1,2,3

A,D

 
 

Course Flow

Week

Topics

Study Materials

1

Guestology

 

2

Introduction to the housekeeping department

 

3

Productivity & Performance standards

 

4

Staffing the housekeeping department

 

5

Housekeeping day, cleaning and maintenance of the property

 

6

Inventory control and FFE management

 

7

Midterm

 

8

Market segmentation and segment pricing

 

9

Revenue forecasting in rooms division

 

10

Rooms budgeting revenues

 

11

Rooms budgeting expenses

 

12

Housekeeping budgeting expenses and costs

 

13

Evaluating the rooms division budget

 

14

Basics of revenue management

 

15

Final

 

 
 

Recommended Sources

Textbook

 Robert J. Martin, Professional Management of Housekeeping Operations, 3rd Edition

Additional Resources

 

 
 

Material Sharing

Documents

 Slides

Assignments

 Creating a rooms division budget of a hotel

Exams

 Midterm, Final

 
 

Assessment

IN-TERM STUDIES

NUMBER

PERCENTAGE

Mid-terms

 

30

Quizzes

 

 

Assignment

1

30

Total

 

         60

CONTRIBUTION OF FINAL EXAMINATION TO OVERALL GRADE

 

40

CONTRIBUTION OF IN-TERM STUDIES TO OVERALL GRADE

 

60

Total

 

100

 

 

COURSE CATEGORY

Expertise/Field Courses

 
 

Course’s Contribution to Program

No

Program Learning Outcomes

Contribution

1

2

3

4

5

 

1

To have a good understanding of the basic concepts in tourism and hotel management

 

 

 

 

 x

 

2

To grasp and be aware of the regional, national and international dimensions of tourism and hotel management

 

 

 

 

 x

 

3

To achieve  a reasonable level of knowledge in the tourism and hospitality management on ethics, basic values, legislation  and principles

 

 

 

 x

 

 

4

To be aware of the specific dynamics of the service industry and learn the professional standards of perfection

 

 

 

 

 x

 

5

To have a conducive character for teamwork, be a problem solver as well as show leadership capabilities and an ability to establish contact with specialists in other areas of interest

 

 

 x

 

 

 

6

To be fluent in verbal communication and writing capacities in at least two foreign languages.

 

 

 

 

 x

 

7

Be able to adapt to varying cultures and languages  received from experienced professors equipped with  international experience in professional and academic backgrounds

 

 

 

 

 X

 

8

To have personal, humanitarian, technical, and behavioural capabilities.

 

 

 x

 

 

 

9

To have coordinating capacities in interdisciplinary applications (i.e administration commerce, representation, aviation, logistics, etc.)

 

 

 x

 

 

 

10

To be able to carry out qualitative and quantitative research methods in tourism and hospitality management for the completion of projects.

 

 

 

 x

 

 

11

To understand the tourism and hospitality industry from professional, academic, technical, intellectual and cultural points of view.

 

 

 

 

 X

 

12

To be able to evaluate concepts, ideas and data in the tourism sector with scientific methods, identify complicated problems and topics to analyse, and come up with solutions based on research and evidence.

 

 

 

 

 X

 

13

To  become an expert in one of the specialization areas of the tourism industry (i.e: congress and lodgings management, aviation management, gastronomy, social and humanitarian sciences)

 

 

 

 

 X

 

 
 

ECTS

Activities

Quantity

Duration 
(Hour)

Total 
Workload 
(Hour)

Course Duration (Including the exam week: 16x Total course hours)

 15

 3

 45

Hours for off-the-classroom study (Pre-study, practice)

 15

 6

 90

Mid-terms

 1

Homework

 1

 15

 15

Final examination

 1

 2

 2

Total Work Load

 

 

 152

Total Work Load / 25 (h)

 

 

 6,08

ECTS Credit of the Course

 

 

 6

 
 
4