Familiarize students with management issues that are unique to the rooms division of the lodging industry
Emphasize on housekeeping operations as part of rooms division, occupancy planning, forecasting, reporting, budgeting concepts and basis of revenue management
Vertical Tabs
Course Learning Outcomes
Learning Outcomes |
Program Learning Outcomes |
Teaching Methods |
Assessment Methods |
|
1,2 |
1,2,3 |
A |
|
1,2 |
1,2,3 |
A |
|
6,12,13 |
1,2,3 |
A |
|
7,12,13 |
1,2,3 |
A,B,D |
|
6,7,12,13 |
1,2,3 |
A,D |
Course Flow
Week |
Topics |
Study Materials |
1 |
Guestology |
|
2 |
Introduction to the housekeeping department |
|
3 |
Productivity & Performance standards |
|
4 |
Staffing the housekeeping department |
|
5 |
Housekeeping day, cleaning and maintenance of the property |
|
6 |
Inventory control and FFE management |
|
7 |
Midterm |
|
8 |
Market segmentation and segment pricing |
|
9 |
Revenue forecasting in rooms division |
|
10 |
Rooms budgeting revenues |
|
11 |
Rooms budgeting expenses |
|
12 |
Housekeeping budgeting expenses and costs |
|
13 |
Evaluating the rooms division budget |
|
14 |
Basics of revenue management |
|
15 |
Final |
|
Recommended Sources
Textbook |
Robert J. Martin, Professional Management of Housekeeping Operations, 3rd Edition |
Additional Resources |
|
Material Sharing
Documents |
Slides |
Assignments |
Creating a rooms division budget of a hotel |
Exams |
Midterm, Final |
Assessment
IN-TERM STUDIES |
NUMBER |
PERCENTAGE |
Mid-terms |
|
30 |
Quizzes |
|
|
Assignment |
1 |
30 |
Total |
|
60 |
CONTRIBUTION OF FINAL EXAMINATION TO OVERALL GRADE |
|
40 |
CONTRIBUTION OF IN-TERM STUDIES TO OVERALL GRADE |
|
60 |
Total |
|
100 |
COURSE CATEGORY |
Expertise/Field Courses |
Course’s Contribution to Program
No |
Program Learning Outcomes |
Contribution |
|||||
1 |
2 |
3 |
4 |
5 |
|
||
1 |
To have a good understanding of the basic concepts in tourism and hotel management |
|
|
|
|
x |
|
2 |
To grasp and be aware of the regional, national and international dimensions of tourism and hotel management |
|
|
|
|
x |
|
3 |
To achieve a reasonable level of knowledge in the tourism and hospitality management on ethics, basic values, legislation and principles |
|
|
|
x |
|
|
4 |
To be aware of the specific dynamics of the service industry and learn the professional standards of perfection |
|
|
|
|
x |
|
5 |
To have a conducive character for teamwork, be a problem solver as well as show leadership capabilities and an ability to establish contact with specialists in other areas of interest |
|
|
x |
|
|
|
6 |
To be fluent in verbal communication and writing capacities in at least two foreign languages. |
|
|
|
|
x |
|
7 |
Be able to adapt to varying cultures and languages received from experienced professors equipped with international experience in professional and academic backgrounds |
|
|
|
|
X |
|
8 |
To have personal, humanitarian, technical, and behavioural capabilities. |
|
|
x |
|
|
|
9 |
To have coordinating capacities in interdisciplinary applications (i.e administration commerce, representation, aviation, logistics, etc.) |
|
|
x |
|
|
|
10 |
To be able to carry out qualitative and quantitative research methods in tourism and hospitality management for the completion of projects. |
|
|
|
x |
|
|
11 |
To understand the tourism and hospitality industry from professional, academic, technical, intellectual and cultural points of view. |
|
|
|
|
X |
|
12 |
To be able to evaluate concepts, ideas and data in the tourism sector with scientific methods, identify complicated problems and topics to analyse, and come up with solutions based on research and evidence. |
|
|
|
|
X |
|
13 |
To become an expert in one of the specialization areas of the tourism industry (i.e: congress and lodgings management, aviation management, gastronomy, social and humanitarian sciences) |
|
|
|
|
X |
|
ECTS
Activities |
Quantity |
Duration |
Total |
Course Duration (Including the exam week: 16x Total course hours) |
15 |
3 |
45 |
Hours for off-the-classroom study (Pre-study, practice) |
15 |
6 |
90 |
Mid-terms |
1 |
2 |
2 |
Homework |
1 |
15 |
15 |
Final examination |
1 |
2 |
2 |
Total Work Load |
|
|
152 |
Total Work Load / 25 (h) |
|
|
6,08 |
ECTS Credit of the Course |
|
|
6 |