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Course Code: 
ATH 210
Course Period: 
Spring
Course Type: 
Core
P: 
2
Application: 
0
Credits: 
3
ECTS: 
7
Course Language: 
İngilizce
Courses given by: 
Course Objectives: 

Understanding, organization and evaluation of front office functions that are critical to the success of the hotel

Course Content: 

Complex relationships between departments, technological advances, and unique front office tools are examined. The importance of guest services is emphasized, as well as, guestroom availability, reservation processing, guest registration, check-out, night audit proceduresç

Course Methodology: 
1: Lecture, 2: Question-Answer, 3: Discussion, 4: Simulation, 5: Case Study
Course Evaluation Methods: 
A: Testing, B: Presentation, C: Homework, D: Project, E: Laboratory

Vertical Tabs

Course Learning Outcomes

Learning Outcomes

Program Learning Outcomes

Teaching Methods

Assessment Methods

  1.  Explain the functions and operations of various systems, forms, equipment, and computer applications used in the front office

1,3,4

1,2,3

A,C

  1. Construct an efficient reservation system that records crucial information for the reservations process

3,4,6

1,2,3

A,C

  1. Construct a registration systems that helps ensure the hotel’s profitability

3,4,11

1,2,3

A,C

  1. Develop an efficient communication system to operate within the front office department and between other related departments

13

1,2,3

A,C

  1. Develop procedures for handling guest complaints

11,13

1,2,3

A,C

  1. Follow basic hotel accounting procedures ranging from posting transactions to accounts to conducting check-outs and night audit

11,13

1,2,3,4

A,C,D

  1. Analyse statistics relevant to establishing room rates, forecasting, budgeting for operations.

11,13

4,5

A,C

 
 

Course Flow

Week

Topics

Study Materials

1

 The Accommodation Product And Hotel Guests

 

2

 The Guest Cycle: Interdepartmental Communications

 

3

 Reservations Process

 

4

 Forecasting Room Availability, PMS in The Reservations Process

 

5

 Yield Management

 

6

 Guest Registration

 

7

 Review

 

8

 Room Inventory

 

9

 Processing Guest Charge Payments

 

10

 Guest Check Out

 

11

 Night Audit

 

12

 Identifying and Handling Guest Problems

 

13

 Exercise Front Office Accounting

 

14

 Exercise Front Office Accounting

 

15

Final Exam

 

 
 

Recommended Sources

Textbook

 Michael Kasavana, Front Office Procedures 4th Edition

Additional Resources

 

 

 

 

Material Sharing

Documents

 Handouts

Assignments

 

Exams

 Midterm, Final

 
 

Assessment

IN-TERM STUDIES

NUMBER

PERCENTAGE

Mid-terms

1

50

Assignment

1

50

Total

 

100

CONTRIBUTION OF FINAL EXAMINATION TO OVERALL GRADE

 

50

CONTRIBUTION OF IN-TERM STUDIES TO OVERALL GRADE

 

50

Total

 

100

 

 

COURSE CATEGORY

Expertise/Field Courses

 
 

Course’s Contribution to Program

No

Program Learning Outcomes

Contribution

1

2

3

4

5

 

1

To have a good understanding of the basic concepts in tourism and hotel management

 

 

 

 

 x

 

2

To grasp and be aware of the regional, national and international dimensions of tourism and hotel management

 

 

 

 

 

3

To achieve  a reasonable level of knowledge in the tourism and hospitality management on ethics, basic values, legislation  and principles

 

 

 

 

 x

 

4

To be aware of the specific dynamics of the service industry and learn the professional standards of perfection

 

 

 

 

 x

 

5

To have a conducive character for teamwork, be a problem solver as well as show leadership capabilities and an ability to establish contact with specialists in other areas of interest

 

 

 

 

 x

 

6

To be fluent in verbal communication and writing capacities in at least two foreign languages.

 

 

 

 

 x

 

7

Be able to adapt to varying cultures and languages  received from experienced professors equipped with  international experience in professional and academic backgrounds

 

 

 

 

 x

 

8

To have personal, humanitarian, technical, and behavioral capabilities.

 

 

 

 x

 

 

9

To have coordinating capacities in interdisciplinary applications (i.e administration commerce, representation, aviation, logistics, etc.)

 

 

 

 x

 

 

10

To be able to carry out qualitative and quantitative research methods in tourism and hospitality management for the completion of projects.

 

 

 x

 

 

 

11

To understand the tourism and hospitality industry from professional, academic, technical, intellectual and cultural points of view.

 

 

 

 

 x

 

12

To be able to evaluate concepts, ideas and data in the tourism sector with scientific methods, identify complicated problems and topics to analyze, and come up with solutions based on research and evidence.

 

 

 

 x

 

 

13

To  become an expert in one of the specialization areas of the tourism industry (i.e: congress and lodgings management, aviation management, gastronomy, social and humanitarian sciences)

 

 

 

 

 x

 

 
 

ECTS

Activities

Quantity

Duration 
(Hour)

Total 
Workload 
(Hour)

Course Duration (Including the exam week: 15x Total course hours)

15

3

45

Hours for off-the-classroom study (Pre-study, practice)

17

5

80

Mid-terms

1

20

20

Homework

1

10

10

Final examination

1

20

20

Total Work Load

 

 

175

Total Work Load / 25 (h)

 

 

7

ECTS Credit of the Course

 

 

7

 
 
2