Total Quality Management

Course Code:

BBA 414

Course Type:

Elective

P:

3

Application:

0

Credits:

3

ECTS:

6

Course Language:

İngilizce

Course Objectives:

At the end of the course, students will be able to understand the philosophy underlying Total Quality Management (TQM) and evaluate the philosophy founders’ opinion. Primarily, they will learn the basic concepts and tools of Total Quality Management also they will be capable of making connection with advanced issues such as reengineering, benchmarking and six sigma. Students will also study about practical TQM examples and analyze the company experiments.

Course Content:

Program focuses on the philosophy of total quality management, total quality management concept and tools, general and practical management, the relationship between Total Quality Management and advanced topics such as reconstruction, reengineering, benchmarking.

Course Methodology:

1: Lecture, 2: Question-Answer, 3: Discussion; 12: Case Study

Course Evaluation Methods:

A: Exam B:Presentation C: Homework

Vertical Tabs

Course Learning Outcomes

Learning Outcomes	Program Learning Outcomes	Teaching Methods	Assessment Methods
Defining and explaning the basic terminology of Total Quality Management	2,4,6,8	1,2,3	A,B,C
Analyzing the relationship between classical management and total quality management	3,5,8	1,2	A,B,C
Implementation of total quality management tools and techniques	6,7,8,10	1,2	A,B,C
Discussing the application of TQM for both product and service and the differences between them	5,7,8,9	1,2,3	A,B,C
Understanding the concepts of continuous improvement, six sigma, reengineering and benchmarking	4,8,10	1,2,12	A,B,C

Course Flow

COURSE CONTENT
Week	Topics	Study Materials
1	Introduction to Quality Concept
2	Historical development of total quality management
3	Quality control, quality assurance, total quality management (TQM)
4	Customer Orientation
5	Participation, Leadership
6	Factors Affecting Quality
7	Midterm Exam
8	Process Management
9	Continuous Improvement
10	Team work
11	Implementation process of total quality management: Planning period
12	Implementation process of total quality management: Quality planning technique
13	Implementation process of total quality management: Quality planning technique
14	TQM Examples in Turkey
15	Case Study
16	Final Exam

Recommended Sources

RECOMMENDED SOURCES
Textbook	Will be shared by the instructor.
Additional Resources	Will be shared by the instructor.

Material Sharing

MATERIAL SHARING
Documents	Lecture notes will be shared by the Instructor and KalDer
Assignments	Analysis and presentation of case studies
Exams	1 Mid-term, 1 Final

Assessment

ASSESSMENT
IN-TERM STUDIES	NUMBER	PERCENTAGE
Homework (Case Studies)	2	20
Mid-term	1	30
Class Participation	16	10
Final	1	40
Total		100
CONTRIBUTION OF FINAL EXAMINATION TO OVERALL GRADE		40
CONTRIBUTION OF IN-TERM STUDIES TO OVERALL GRADE		60
Total		100

Course’s Contribution to Program

COURSE'S CONTRIBUTION TO PROGRAM
No	Program Learning Outcomes	Contribution
No	Program Learning Outcomes	1	2	3	4	5
1	Will be able to describe all the concepts related to business functions.		X
2	Will be able to use the theoretical and practical knowledge gained in the field of business administration.			X
3	Will be able to explain concepts, ideas and cases with scientific methods, interpret and evaluate qualitative and quantitative data, define problems and develop solutions.				X
4	Will be able to use various communication channels effectively in business life.					X
5	Will be able to demonstrate ethical values.				X
6	Will be able to demonstrate an understanding of social responsibility and active citizenship.				X
7	Will be able to evaluate the acquired knowledge and skills with a critical approach.			X
8	Will be able to interpret quality management and processes, environmental protection, occupational safety and sustainability.					X
9	Will be able to work effectively in the team and takes initiative for the success of the team.					X
10	Will be able to manage and defend diversity.				X

ECTS

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
Activities	Quantity	Duration (Hour)	Total Workload (Hour)
Course Duration (Including the exam week: 16x Total course hours)	16	3	48
Hours for off-the-classroom study (Pre-study, practice)	16	5	80
Homework	2	5	10
Mid-term	1	5	5
Final	1	5	5
Total Work Load			148
Total Work Load / 25 (h)			5.92
ECTS Credit of the Course			6

None

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