EFQM (European Foundation for Quality Management)

Course Code:

BBA 418

Course Type:

Elective

P:

3

Application:

0

Credits:

3

ECTS:

6

Prerequisite Courses:

Total Quality Management

Course Language:

İngilizce

Course Objectives:

The program aims to inform the participants who are the managers and employees of the institutions and organizations which are planning to initiate self-assesment studies, be involved in The International Quality Awards and The European Quality Award process about EFQM Excellence Model’s basic concepts, model’s criteria and RADAR scoring method.

Course Content:

The course is based on the case studies and group studies. These studies and workshops are about the basic concepts, model criteria and RADAR dimensions which are prepared in regard to application and feedback form’s quotations of an imaginary organization.

Course Methodology:

1: Lecture, 2: Question-Answer, 3: Discussion, 12: Case Study

Course Evaluation Methods:

A. Exam, B: Homework, C: Student Presentations, D: Project

Vertical Tabs

Course Learning Outcomes

Learning Outcomes	Program Learning Outcomes	Teaching Methods	Assessment Methods
Examining the application of excellence process procedures by using management systems	1,2,6,9	1,2,3	A, B, D
Defining possible strengths and generating solutions for these areas	1,2,3,4,6,7,8,9	1,2,3,12	A, B, D
Knowing EFQM Model’s Content	1,2,3,4,6,7,8,9	1,2,3,12	A, B, D
Knowing the stages of EFQM Excellence	1,4,6,9,10	1,2,3,12	A, B, D

Course Flow

COURSE CONTENT
Week	Topics	Study Materials
1	Introduction to Total Quality (Quality and Total Quality Concepts, Importance and Benefits of Total Quality Management)
2	Elements of Total Quality Management
3	Historical Development of Total Quality Management
4	Pioneers of Total Quality Management
5	Quality Management Models, Rewards and Reward Evaluation Process
6	Midterm Exam
7	Why Do Companies Gives Importance to EFQM Excellence Model Today?
8	Worldwide EFQM Network
9	Basics of Excellence
10	Definitions of Model Criterias
11	Stages of Excellence
12	RADAR-Evaluation and Management Tool
13	RADAR Exercises
14	Case Study
15	Final Exam

Recommended Sources

RECOMMENDED SOURCES

Textbook

KalDer resources’ case studies

Additional Resources

Material Sharing

MATERIAL SHARING
Documents	Lecture notes will be shared by KalDer
Assignments	Analysis and results of case studies
Exams	Written examination

Assessment

ASSESSMENT
IN-TERM STUDIES	NUMBER	PERCENTAGE
Mid-term	1	20
Case Studies and Projects	2	25
Participation	3	15
Final	1	40
Total		100

Course’s Contribution to Program

COURSE'S CONTRIBUTION TO PROGRAM
No	Program Learning Outcomes	Contribution
No	Program Learning Outcomes	1	2	3	4	5
1	Will be able to describe all the concepts related to business functions.		X
2	Will be able to use the theoretical and practical knowledge gained in the field of business administration.			X
3	Will be able to explain concepts, ideas and cases with scientific methods, interpret and evaluate qualitative and quantitative data, define problems and develop solutions.				X
4	Will be able to use various communication channels effectively in business life.					X
5	Will be able to demonstrate ethical values.				X
6	Will be able to demonstrate an understanding of social responsibility and active citizenship.				X
7	Will be able to evaluate the acquired knowledge and skills with a critical approach.			X
8	Will be able to interpret quality management and processes, environmental protection, occupational safety and sustainability.					X
9	Will be able to work effectively in the team and takes initiative for the success of the team.					X
10	Will be able to manage and defend diversity.				X

ECTS

ECTS ALLOCATION BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
Activities	Quantity	Duration (Hour)	Total Workload (Hour)
Course Duration (Including the exam week: 16x Total course hours)	16	3	48
Midterm	1	40	40
Quiz	1	40	20
Final	1	50	40
Total Work Load			152
Total Work Load / 25 (h)			6,08
ECTS Credit of the Course			6

None

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